FAQ

A. We keep the files for each project for 30 days after they have been picked-up or received. That way, if you want to make changes or order additional copies, it’s easily done. After 30 days, files are deleted and charges would apply to create the files anew.

A. We recommend our clients get at least one backup copy made for storage in a safe place. We use high-quality, durable, everyday DVDs and CDs. However, DVDs and CDs are susceptible to scratches. Consider archiving with Gold Archive Grade DVDs. Gold media use 24 karat gold as the reflective layer, offering exceptional longevity and durability. Aging tests show Gold DVDs can be used as reliable storage media for more than 300 years and Gold CDs for 100 years.

A. Yes, we take good care of your originals, treating each customer’s memories as if they’re our own. When we receive a project, we enter it in our tracking system, inventory the materials and number each item, and place them in a plastic bin labeled with your name and project number. Each project is carefully tracked through our system. We do all the work ourselves on-site in a MemoryWise (or Memories to Digital) store and your materials do not leave our possession. When your project is complete, you get your materials back in exactly the same condition you brought them to us (usually cleaner!).

A. When you place your order, we will give you an estimate of when it will be completed. In general, projects are finished within one to two weeks. Need something sooner? We can usually get it done but a 50% rush charge may apply to jobs required in under one week.

A. We take security and privacy seriously. The only person who has access to your material is the person assigned to the project. Your files are kept for 30 days and then deleted.

A. Many of our past clients have tried, and for a variety of reasons still bring their material to us in the end. Organizing, cleaning, transferring, scanning, recording, and producing your own projects can be an overwhelming task. To get acceptable results, digitizing analog sources often requires expensive, specialized equipment, and expert knowledge of computer systems, their inner components, and the software that controls them. There is also a substantial learning curve involved adapting the specialized hardware, and becoming adept at software applications. The productions we create for our clients benefit from training, years of experience and substantial capital investment in professional hardware and software. In the end, you will save time and money and end up with a personalized, professionally-produced presentation you will be proud to share with friends and family.

A. We will be glad to transfer your material to any medium you like, including DVD, CD, MiniDV, VHS tape, e-mail or web-ready files. High quality, uncompressed files are also available for home editing, either on disc or external hard drive. Have something else in mind, just ask.

A. Yes, although the DVD files are compressed and not ideal for home editing. In general, high-quality, uncompressed .AVI files are the preferred file-format for do-it-yourself production – if this is your goal, we can provide you with the files. Please call us for more information.

A. Fortunately, 8mm and 16mm film is a durable format, and almost all the footage we’ve seen has been in good condition. However, to ensure the best quality possible, we first hand-clean all your film. This important process removes most of the dust and black debris that builds up over time. Hand-cleaning also gives us time to inspect the film for problematic areas and replace any damaged splices.

A. Yes. We can provide you with high-quality, uncompressed files on data DVDs or an external hard drive, which you can then edit with your own software at home. A more common option is to have us create a Preview DVD. With your preview, you can take notes on your film and then instruct us on how to arrange it. See the Movie Film page for more information.