Training & Support

Our Philosophy: If you succeed, we succeed. With that at heart, our goal is to support you every step of the way as you work to open and grow a thriving MemoryWise store.

Getting Started: We will give you all of the tools you need to locate, lease, develop, outfit and open your MemoryWise store. Our Store Opening team is there to help throughout the process, and will be onsite by your side as you open your doors.

Training: Our training program is designed to teach you the skills and help you build the expertise to run a successful retail digitization services business. The founders, Gwen & Eric, have operated Memories to Digital in Colorado for 13 years, and their experience is the foundation of our training and support programs. Training is a combination of classroom instruction, online home study, a 3 week on-the-job work experience in a MemoryWise store, and a final phase of training onsite at your franchise location the week before and week of your opening.

Operations Manual: Our confidential online manual is your roadmap to successfully running every facet of your MemoryWise business. Complete with detailed instructions and operating procedures, and even numerous helpful videos, all of the material is continually updated to ensure you have the best information at your fingertips at all times.

Tech Support: We work in a technical business that is evolving day-by-day. Led by our engineer CTO Eric, our expert Technology team works behind the scenes to keep MemoryWise on the cutting edge of the digital world. They’ll support your in-store tech experts by keeping the manual up-to-date with the most current information and procedures. We also welcome new tips and tricks discovered by our talented franchisee teams, and we’ll distribute those great ideas throughout the network.

Business Management Support: Know how to burn a DVD but not sure what a P&L is? Don’t worry. Our CEO, Gwen, has an MM from Kellogg and has worked in business management for 20 years. Just as we’ll train you on all of our digital services, we’ll also teach you the fundamentals of running a business and give you the tools to make it easy.

Marketing: You’ll start your business equipped with everything you’ll need to generate leads and drive sales. Our talented Marketing team will share their marketing know-how, provide you with marketing plans, and help with the planning and execution of your Grand Opening advertising to get you off to the best start possible. As you are doing local advertising, our Marketing team’s advice and guidance is always only a phone call or email away.

Ongoing Support: Our dedicated Ongoing Support team is available to provide advice and guidance as you operate your business.

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